Holiday House Tour FAQs


About the Bough and Dough Shop

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Is the shop rescheduled for inclement weather?

In general, we close or delay opening the Hexagon House when Winchester City Schools are delayed or cancelled. We will make every effort to open the Shop every day through its run, however. Please call (540) 667-3577 or watch our website and Facebook for any inclement weather announcements.


How much is admission to the Bough and Dough Shop?

Admission to the Shop is always free! Appointments are required for in-person shopping to comply with the updated COVID-19 regulations to help prevent the spread. Please make an appointment on our Facebook page or by contacting phwinc.org@gmail.com or 540-667-3577.


Is there an online shopping version?

Yes! Visit phwinc.ecrater.com to order select products. Use promo code "Curbside" for free pickup at the Hexagon House.


What is the turnaround time for online orders?

Please allow one to two business days for packing and shipping mailed orders. Orders will be shipped via USPS and may take up to a week to arrive. Please allow one business day for packing in-person curbside pickups. We will contact you via your provided information at checkout when your curbside order is ready. Pickups are processed during regular shop hours at the Hexagon House.


What is the procedure for curbside pickup?

Items listed in the online shop are held separately from the floor items to prevent excessive handling. A PHW representative will contact you when your order is ready to schedule your pickup time and with other pertinent information. Pickups will be processed in the semicircular driveway in the front of the Hexagon House. Look for the yard signs pointing the way!


What is the in-person shopping procedure?

Appointments are required for in-person shopping to comply with the updated COVID-19 regulations to help prevent the spread. Please make an appointment on our Facebook page or by contacting phwinc.org@gmail.com or 540-667-3577. The traffic flow is restricted to moving to your right (counterclockwise) around the house after entering through the back door. The floors will be marked off in six foot increments to help you social distance. We will be limiting visitors to a maximum of six inside the building.


What is the cleaning regimen like?

The house will be cleaned every evening after closing, and a midday cleaning break is scheduled between 2:00-2:30 PM. On warmer days, the doors will be opened for increased ventilation. We will be disinfecting the high-touch surfaces of the checkout table and appliances frequently.


How do I become a vendor?

Please look over our vendor information sheet and application form here.


Are there any types of products you are looking for?

While it varies from year to year, we are especially looking for high quality, unique pieces that are suitable for holiday gift-giving.


When do I know if I am selected as a vendor?

We jury forms as we receive them - it should take no more than a month to hear back from us. We will select our featured artisans no later than October 1 so you can be featured in our program booklet, but we always try to have the majority set before this date to maximise proofreading and artist layout.


Do you keep a wait list for vendors?

Absolutely! If you didn't make the October 1 cutoff, You can still send in your application. We may give you a call in November or December to jump into an empty space.



About the Tour

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Is the event rescheduled for inclement weather?

The tour will not be rescheduled for inclement weather. Please call (540) 667-3577 or watch our website and Facebook for any inclement weather announcements.


Where do I start the tour?

It does not matter which site you visit first for the tour. Each site stop is a self-contained unit. If you wish, you may drive and park between sites instead of walking between houses.


Can I visit only one house on the tour?

Yes. Admission to a single house is $10. Pay at the door of the house you wish to visit.


How should I dress for the tour?

Dress for the weather in comfortable, low-heeled shoes for your time outside walking or waiting in line. Certain homes may ask you to remove high-heeled shoes.


Is photography allowed inside the homes?

No, photography is not allowed inside private residences.



About Ticket Sales

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Is there a group rate for the Holiday House Tour?

Sorry, there is no group discount rate.


Can I receive a refund on unused advance tickets?

PHW will not issue refunds for unused advance tickets.


Does the tour sell out of tickets?

No. We may run out of official printed tickets by Sunday at some locations, but we always welcome more visitors!



Other Questions

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Is any parking reserved for Holiday House Tour patrons?

PHW tries to note all parking areas available for patron parking during the tour in the map to all the tour stops. Parking is often limited, so carpooling and utilizing nearby autoparks is recommended. Visitors may also be able to utilize Win Tran bus routes (operates Monday-Saturday).


Do you have a question not listed here? Please let us know at (540) 667-3577 or phwinc.org@gmail.com.